Emergency Repairs

Only emergency repairs will be accepted informally but must be confirmed in writing as soon as possible. An emergency repair is only necessary if there is a fault/damage that is likely to cause injury, undue inconvenience or which makes the premises unsafe or insecure. Some examples are listed below:

• A burst water service or a serious water service leak
• A serious roof leak
• A gas leak
• A dangerous electrical fault
• Flooding or serious flood damage
• A failure or breakdown of the gas, electricity or water supply to the property

Other examples are contained in your lease agreement. If such repairs are necessary, you must immediately contact our office using the electronic maintenance request form found below or by phoning the office on 07 3879 6777. During after hours you can contact us on our after hours  mobile in your Tenant Welcome pack – (Please ensure you provide your name, number, address and reason for the emergency call if the phone isn’t answered straight away).

In the event the matter occurs after hours and is an emergency, please contact one of the contractors listed below.

Plumbing/Gas: I do Plumbing & Gas – Mob: 0420 337 848

Electrical: Aspect Services – Mob: 0430 523 104

Locksmith: Locksmith 2 U – Mob: 0404 037 349

Glass Repairs: True Blue Glass – Ph: 07 3209 8774

How To… Handle Damages During a Storm;

Tropical storms are a way of life when living in QLD, so it is vital to be prepared for the worst situation. The following guidelines are the best points of contact for any emergency you may face in a storm. We cannot stress enough that contents insurance is the sole responsibility of the Tenant, and without it you will be unable to recover any damaged personal belongings in the event of a storm. Please click on the links below to take you to the RTA Fact Sheets.

Be storm ready _ Residential Tenancies Authority

Emergency repairs _ Residential Tenancies Authority

If in emergencies, please contact the below numbers for assistance.